How to return

Not happy with your Buttersoft? No problem. You can request a return within 14 days after delivery, no reason needed. Here is how it works.

Step 1 – Request your return

Log in to your account on buttersoft.shop, open your order and click Request return. No account? Email support@buttersoft.shop with your order number and the word "return".

Tell us briefly why, and if something is wrong with your squishy, add a photo. That helps us improve.

Step 2 – We check your request

We review your request quickly and email you what happens next, usually within 1 working day. Please don't send anything back before you hear from us.

Step 3 – If we ask you to send it back

Buttersoft is made and shipped by our production partner. Your squishy came straight from their warehouse, so returns go back to their return centre, not to us. In that case we email you the return address or a return label.

• Pack the sticks in their original bag if you still have it and add a note with your order number.
• Ship within 14 days after our email, with tracking. Keep your receipt.
• Return shipping is paid by you, unless we send you a prepaid label.

Step 4 – Your refund

We refund the full amount you paid, including the original standard shipping, to your original payment method within 14 days after your return request. If we asked you to send the product back, we may wait until you've shared the tracking code.

Damaged, wrong or not arrived?

Email a photo to support@buttersoft.shop within 14 days of delivery and we send a free replacement or refund you in full.

More details: see our Returns & Refunds policy.